FAQs

Overview

Our FAQ section provides clear, straightforward answers to the most common questions providers have about outsourcing billing, understanding credentialing timelines, working with virtual assistants, and navigating the onboarding process. We created this resource to help new clients gain clarity and confidence as they begin working with ReliableCare RCM.

Detailed Description

Each FAQ below addresses real concerns healthcare providers face when evaluating an RCM partner. Our answers help explain:
How onboarding works
What information we need from your practice
How billing and credentialing processes operate
The role of virtual assistants
Pricing, timelines, and expectations
How we communicate and report results
How claims are handled from start to finish
These FAQs give providers immediate, essential information and help set expectations for a smooth partnership.

What happens during the onboarding process?

During onboarding, we collect essential practice information, payer details, login credentials (securely), and workflow preferences.
 We also:
Set up your account manager and billing team
Integrate with your EHR/PM system
Review your existing claims, payers, and credentialing status
Establish communication channels and reporting frequency
Begin claim processing within 3–5 business days of setup
Our onboarding team ensures you experience a seamless transition with zero disruption to patient care.

 

 How does outsourcing medical billing work?

When you outsource billing to ReliableCare RCM:
Your team submits charges, notes, or encounter forms
Our certified billers code, scrub, and submit claims
We track every claim until it is paid
Payments are posted and reconciled
Denials are appealed immediately
You receive revenue performance reports weekly or monthly
You maintain full control while we manage the entire back-end revenue cycle.

 

How long does credentialing or recredentialing take?

Credentialing timelines depend on the payer, but on average:
Commercial payers: 45–90 days
Medicare/Medicaid: 30–60 days
CAQH updates: 3–7 days
We track every application, follow up with payers regularly, and keep you informed throughout the process.

 

Are you compatible with our EMR/EHR system?

Yes — we work with all major EHR/EMR and PM systems, including:
Epic • Athenahealth • eClinicalWorks • CareCloud • AdvancedMD • DrChrono
 Kareo • NextGen • Practice Fusion • OpenEMR • OfficeAlly • and many more.
If your system allows billing access, we can integrate with it seamlessly.

 

What tasks can your virtual assistants handle?

Our medical virtual assistants can manage:
Scheduling & appointment confirmations
Insurance verification & eligibility
Prior authorizations
Chart updates & data entry
Patient communication & recall reminders
Referrals and follow-up coordination
Inbox management and documentation assistance
They function like an extension of your in-house staff.

 

How do claim submission, payment posting, and follow-ups work?

Here’s our process:
Claims Created: We review provider notes and charge details
Claims Scrubbed: Automated and manual scrubbing ensures accuracy
Claims Submitted: Sent electronically or via paper (if needed)
Payment Posted: ERA/EOB payments posted within 24–48 hours
Follow-Up: Unpaid claims are followed up at 15–20 day intervals

 

What information does my practice need to provide?

We typically need:
Provider NPI, license, and tax ID
EHR access credentials
Fee schedule (if available)
Payer list and billing preferences
Clearinghouse information
Prior credentialing records (if any)
We provide a full onboarding checklist to make this simple.

 

How soon can ReliableCare RCM start billing?

Most practices are fully operational within 1-4 business days after onboarding.

 

How do you ensure HIPAA compliance?

We use:
Encrypted communication
Secure access controls
HIPAA-compliant servers
Strict internal policies & regular staff training
Your data is protected at all times.

 

Do you have long-term contracts?

No — we do not lock providers into strict long-term contracts.
 At ReliableCare RCM, the minimum contract length is 3 months, which allows us to demonstrate value, stabilize your revenue cycle, and ensure smooth operations.
After the initial 3‑month period, the agreement automatically renews, but only if the provider is satisfied with our services. We believe in flexibility and performance‑based relationships — not forced commitments.
If a provider needs adjustments to the contract length, we always work toward a solution that is comfortable, fair, and convenient for them.

 

How much does your billing or VA service cost?

Prices vary based on specialty and volume, but generally:
Billing: Percentage of monthly collections
Credentialing: Flat per‑provider fee
Virtual Assistant: Hourly or monthly package
We provide a clear, transparent quote with no hidden fees.

 

 How do I track my practice’s financial performance?

You receive:
Weekly or monthly revenue reports
Denial analysis
Aging reports
Collection summaries
Custom analytics (on request)
Transparency is a core part of our service.

Does outsourcing mean I lose control of my billing?

Not at all — you gain more control because:
You can monitor every claim in real time
You receive detailed reports
Your account manager updates you regularly
You maintain full ownership of your data
We simply take the workload off your shoulders.