Client Support
Support that actually picks up the phone
When something’s wrong with a claim or a payment, you shouldn’t wait days for a ticket to move. Every Reliable Care client gets a named account manager, real response-time commitments, and a team that works your hours.
Your support, at a glance
- Response
- Same business day
- Channels
- Phone, email & portal
- Manager
- Named & dedicated
- Hours
- Your US time zone
How to reach us
One team, multiple ways in — use whatever’s fastest for you:
- A dedicated account manager with a direct line
- Support email: info@reliablecarercm.online
- Phone: +1 786-788-7313, during your business hours
- A shared reporting portal for claims, payments and KPIs
- Scheduled weekly or monthly performance reviews
Our response commitments
We hold ourselves to clear turnaround targets so nothing sits:
- Urgent claim or payment issuesPicked up the same business day.
- Standard requestsAnswered within one business day.
- Denials & appealsWorked within 48 hours of posting, not batched monthly.
- Proactive alertsWe flag denial spikes and payer trends before you have to ask.
What our support team handles
- Claim status, follow-up and re-submission
- Patient billing questions and statements
- Payer issues, underpayments and appeals
- Credentialing and enrollment status updates
- Custom report and KPI requests
- Workflow, fee-schedule and provider changes
Getting started is simple
- Reach outTell us about your practice and what’s hurting.
- Free auditWe quantify the opportunity in your current billing.
- Onboarding callWe map systems, logins, workflows and a go-live date.
- Migration & parallel runWe move everything cleanly and run alongside you.
- Go liveYou’re live with a named manager and weekly check-ins.
Have a question about your account or a claim?+1 786-788-7313Contact us